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Smart Failure for a Fast-Changing World

30 Mar 2015 | by | Under leadershift, Shift

In his spirited and fast-paced talk, business educator Eddie Obeng asserts that the world is changing at lighting speed, far faster than most businesses and people realize, and that creative output cannot keep up. Outlining three changes we need to adopt for increased productivity, Obeng calls for a strong culture of “smart failure.” All…

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Hack Your Leadership Style – The Paradigm Shift

22 Mar 2015 | by | Under leadershift, leadership

  “Management is doing things right; leadership is doing the right things” – Peter Drucker A leadership style is of critical importance to the long term growth of an organization. A Harvard Business Review study found that around one third of a company’s profitability is affected by the leadership style of its manager. Displaying one…

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Three Big Ideas I learned from Tupperware Brands Chairman and CEO Rick Goings

16 Mar 2015 | by | Under leadershift, leadership, Shift

Two decades ago, I met Tupperware Brands Chairman and CEO Rick Goings while working for a hotel company in Orlando, Fla. He had just relocated to Orlando, and it was my responsibility to make his experience hospitable. Over the next two decades, we traded handwritten notes and serendipitous encounters. Recently, I met him to tap…

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#Connect with Luv – Nordstrom Style

9 Mar 2015 | by | Under customer experience, Shift

Recently, I flew from San Francisco to Detroit during the unfavorable winter season. Well, as fate would have it, my connecting flight from Detroit to Columbus was cancelled. I thought, “Hey, no sweat. I’ll just catch the next flight.” The next flight was leaving four hours later at 7:35 p.m. and was the last flight…

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Respect Everyone

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Embrace Micro Learning

1 Mar 2015 | by | Under leadershift, Shift

Recently, I was invited by to create 25 five-minute video modules for a course called Building Business Relationships ( At first, I was apprehensive since they required me to read 25 scripts from a teleprompter. If you know anything about me, I don’t like to read from a script. I am like a jazz…

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Break Your Sound Barrier of Inferiority

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You need a Digital Vacation – Unplug, Unwind, and Unleash

Time poverty is a crisis of epic portion in our hyperconnected world. Will you ever take a break and chill? I submit to you that within the next five years, you will see a rise in people taking digital vacations. That’s right; don’t be surprised if your friends, family members, and work colleagues go off…

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Go off Script

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It’s all about Meaningful Branding

16 Feb 2015 | by | Under customer experience

Two weeks ago, Cigna Insurance was the title sponsor of the Walt Disney World Marathon Weekend. They brought in more than 1,000 employees to host their clients from all over the United States with the goal of creating a unique experience focused on health, wellness, and branding all wrapped into one big event. Branding in this…

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