As a student of hospitality for the past 35 years, I am always excited to see how the best in class inspire their workforce. Recently, John Hart, a global senior director with Marriott Meetings & Events, invited me to share with the heart of the house. These 250 people managers are the magic behind Marriott’s Meetings & Events around the world.  

As I look back over the couple of decades since leaving Disney, I am convinced now more than ever before that being intentional about cultivating relationships is priceless.