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Embrace Micro Learning

1 Mar 2015 | by | Under leadershift, Shift

Recently, I was invited by Lynda.com to create 25 five-minute video modules for a course called Building Business Relationships (www.lynda.com/simontbailey). At first, I was apprehensive since they required me to read 25 scripts from a teleprompter. If you know anything about me, I don’t like to read from a script. I am like a jazz…

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Break Your Sound Barrier of Inferiority

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You need a Digital Vacation – Unplug, Unwind, and Unleash

Time poverty is a crisis of epic portion in our hyperconnected world. Will you ever take a break and chill? I submit to you that within the next five years, you will see a rise in people taking digital vacations. That’s right; don’t be surprised if your friends, family members, and work colleagues go off…

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Go off Script

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It’s all about Meaningful Branding

16 Feb 2015 | by | Under customer experience

Two weeks ago, Cigna Insurance was the title sponsor of the Walt Disney World Marathon Weekend. They brought in more than 1,000 employees to host their clients from all over the United States with the goal of creating a unique experience focused on health, wellness, and branding all wrapped into one big event. Branding in this…

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Rock the boat

11 Feb 2015 | by | Under Shift

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Increase Your Pixels of Possibility

In digital images, a pixel is a unit of information that is understood only in size and resolution. The more pixels your image contains, the better the resolution or finished photo. To understand pixels further, you’ll want to understand the difference between pixels per inch (PPI), dots per inch (DPI), and dithering—where multiple dots create…

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Paychecks vs. Opportunities

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Customer Love… The Olive Garden Restaurant Style

2 Feb 2015 | by | Under customer experience

Customer service in the new normal has evolved into customer love. One organization that loves its customers is Olive Garden. Recently, I spent three days with 1,000 of its operations leaders and shared with them three effective ingredients to further enhance their service excellence culture. Hire for Attitude and Train for Success. Training doesn’t fix…

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3 Shifts to Embrace Right Now in the Age of Change

26 Jan 2015 | by | Under leadership, Personal Accountability

  We have now entered into the Age of Change where a culture of invention is created by the individual imagination. In this transformative period in history, people across the planet are opting out of the stale pockets of conformity and transitioning to greener pastures of divergent living. Those with discerning eyes and sensitive ears…

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